Refund policy

Return and Refund Policy

Because our products are made to order through print-on-demand fulfillment partners, return eligibility and instructions depend on the item, the issue, and the fulfillment partner. Contact us at info@borninaruba.com before sending anything back. Do not send returns to the store address or directly to a manufacturer. We’ll review your request and provide the correct return instructions if a return is authorized. Items sent without written return instructions may not be accepted.

Damaged, Defective, or Incorrect Items
Please inspect your order when it arrives. If an item is damaged, defective, or different from what you ordered, contact info@borninaruba.com promptly with your order number and clear photos of the item and packaging. We’ll review the information and explain the available next steps.

Change-of-Mind, Sizing, and Exchange Requests
Contact us before returning anything. Eligibility, return instructions, and any applicable costs will be confirmed in writing based on the product and order. Do not purchase a replacement or ship an item back until you receive instructions from us.

European Union Consumer Rights
If merchandise is shipped into the European Union, statutory cancellation or return rights may apply. Nothing in this policy limits mandatory consumer rights. Contact us before sending anything back so we can provide the correct instructions.

Refunds
If a refund is approved, it will be issued to the original payment method after the required review. Processing time after approval can vary by bank or payment provider.

Contact
For return or refund questions, email info@borninaruba.com.